ziada/Duka Kuu/Help & support
Help & support
Find answers, watch tutorials, or get in touch with our team.
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Email support
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Video tutorials
Watch how-to guides
22 videos in Swahili & English

Popular articles

6 of 6 articles
Getting Started3 min read
How to add products to inventory
Step-by-step guide to adding new SKUs, setting prices, and managing stock levels.
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POS4 min read
How to process a sale on POS
Open a session, search products, apply discounts, and complete a transaction.
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Payments5 min read
Accepting M-Pesa payments
Configure your Lipa namba, confirm push payments, and handle failed transactions.
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Credits6 min read
Managing customer credit tabs
Set credit limits, issue credit sales, record repayments, and view aging reports.
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Compliance7 min read
Generating a TRA-compliant receipt
Connect your EFD device and issue fiscal receipts that satisfy TRA requirements.
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Stores5 min read
Setting up multiple stores
Add branch locations, assign managers, and compare performance across outlets.
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Frequently asked questions

6 questions
Still need help?
Our support team speaks Swahili and English. We're here to help.
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WhatsApp
+255 800 123 456
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Email
support@ziada.co
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Hours
Mon–Sat 7AM–9PM
Ziada Retail OS
v2.4.0